Return and refund policy

At CAPE, we want you to love every piece you order — but if something doesn’t feel right, we’ve got you covered.
Please review our refund and exchange terms below before placing your order. 
Returns & Exchanges
We accept returns and exchanges within 14 days from the delivery date.
To be eligible for a return or exchange, the item must be:
·        Unworn, unwashed, and unused.
·        In its original packaging with all tags attached.
·        Free from any damage or stains.
If these conditions are not met, we won’t be able to process the return.
How to Request a Return or Exchange
Simply contact our Customer Experience Team through one of the following:
·        WhatsApp: [+201035782328]
·        Email: orders@capewears.com
·        Or message us via our social media accounts.
Once we receive your request, our team will guide you through the process and arrange a pickup from your location.
Exchange Fees
·        A shipping fee (equal to the standard delivery cost in your area) will apply to exchanges.
·        If the item you received is defective, damaged, or incorrect, CAPE will cover the full exchange shipping cost.
Refund Timeline
Once your return is received and inspected:
·        If approved, your refund will be processed within 14 business days.
·        Refunds for online payments (Visa / Mastercard) will be credited back to the original payment method.
Non-Returnable Items
For hygiene and quality reasons, certain items can’t be returned or exchanged, including:
·        Products without original tags or packaging.
·        Items damaged due to misuse or washing.
·        Items purchased during final sale or clearance promotions (unless defective).
Sale Policy   
·        No Returns on sale items   
·        No Returns on sale items. Only exchanges applicable for same item (size or color only) based on availability
·        Exchange only available during the sale period (due to the price changes)
·        Exchange will be rejected if we receive the item without it's original packaging, used, worn or not in the same condition it was received
Exchange Policy
If you wish to exchange for a different size or color, please contact us within 14 days of receiving your order.
Exchanges are subject to item availability at the time your request is received.
Online Payment Orders
If you’ve paid online via Visa or Mastercard, your payment is securely handled by PAYMOB, our certified payment gateway.
Refunds to online payments will appear automatically in your account once processed — please allow up to 10 working days, depending on your bank.
Need Help?
Our Customer Experience Team is always here to help with returns, exchanges, or product questions.
·        WhatsApp: +201035782328
·        Email: support@capeegypt.com
·        Working Hours: Sunday to Thursday — 10 AM – 6 PM