Welcome to CAPE. Your privacy and trust matter to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, subscribe to our newsletter, or otherwise interact with us. By using our website and services, you agree to the practices described below.
1. Information We Collect
a) Information you provide us directly
· When you make a purchase: name, shipping address, billing address, email, phone number, payment information (processed via our secure gateway)
· When you create an account or checkout as a guest
· When you sign up for our newsletter or promotions
· When you contact our customer support: messages, details you supply
· If you participate in surveys, promotions, or contests
b) Information we collect automatically
· Your IP address, browser type, device type, and operating system
· Website usage data: pages you visited, how long you stayed, referral source
· Cookies, pixels, and similar tracking technologies to enhance website performance and marketing
2. How We Use Your Information
We use your information for purposes including:
· Fulfilling your orders and managing your account
· Processing payments, shipping & returns/exchanges
· Communicating with you (order updates, customer service, marketing if opted in)
· Improving our website, products and services, analyzing trends and traffic
· Preventing fraud and improving security
· Delivering personalized content, offers and promotions
3. How We Share Your Information
We do not sell your personal information for marketing purposes. We may share your data with:
· Service providers who help us run our website, process payments, handle shipments and returns
· Analytics and advertising partners (with aggregated or anonymized data)
· Legal or regulatory authorities if required by law
· In the event of a sale, merger or asset transfer of CAPE, your data may be transferred as part of that transaction
4. Cookies & Tracking Technologies
We use cookies and similar technologies for:
· Website functionality (e.g., keeping you logged in, remembering cart items)
· Analytics (understanding how users interact with our site)
· Marketing and advertising (serving you offers related to our brand and monitoring campaign performance)
You can control cookie settings via your browser, but disabling cookies may affect your experience.
5. Data Retention
We keep your personal information only as long as needed for the purposes outlined in this policy, and as permitted by applicable laws. When we no longer need the data, we either delete it or anonymise it.
6. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration or destruction. However, no online service is 100% secure, so we cannot guarantee absolute security.
7. Your Rights
Depending on your region, you may have rights regarding your personal information, such as:
· Accessing the personal data we hold about you
· Requesting correction of inaccurate data
· Requesting deletion of your data (subject to legal/contractual retention obligations)
· Withdrawing consent for marketing communications
If you’d like to exercise your rights, please contact us (see Section 10 below).
8. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:
· Email: support@capeegypt.com
· WhatsApp: +20 102 273 5015
· Hours: Sunday to Thursday – 10 AM to 6 PM
11. Changes to This Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in law or our practices). The “Last updated” date at the top will reflect when we made the changes. We encourage you to review the policy periodically.
